Effortlessly place a single pantry order on Fruit Box Connect. To add to cart, select the delivery address for your order (located above the main menu). Browse and shop from our curated pantry categories in the main menu, use the filters to explore our range of  Australian made, sustainable products and allergen friendly items, or use the search bar if you already know exactly what you’re looking for.

You’ll have the flexibility to shop units or cartons for certain items and see live pricing across all products, so you can work within your budget. If you have frequently purchased items, add these to your wishlist for easy re-ordering.

Learn more in this tutorial:

1. 1. • Place a single pantry order (1 min read)

With Fruit Box Connect, you can create new fruit and/or milk standing orders with ease – you can even include products from our range of specialty coffee beans and more.

Once you’ve signed in, select Locations/Standing Orders from the left navigation. Choose the location you’d like us to service, select Add New Standing Order and follow the prompts to get started.

Learn more in this tutorial:

1. 1. • Create a new fruit/milk standing order (1 min read)

Explore these frequently asked questions to learn more about our standing orders: 

1. 1. • What other products can I add to my fruit standing order? (including specialty coffee beans)
      • How much flexibility do I have with my fruit standing order?
      • What other products can I add to my milk standing order? (including specialty coffee beans)
      • How much flexibility do I have with my milk standing order?

We pride ourselves on offering generous cut-off times for order changes, however these do vary based on the products you’re ordering.

Whether you’re making changes yourself on Fruit Box Connect, or requesting changes via our Support Centre request form, if your changes have not been made in time, they will be applied to the next scheduled order.

Wherever possible, we can accommodate changes based on the following cut-off times:

Note: Pantry delivery lead times will vary based on your location. For more information read ‘When will my order arrive?’.

Pantry Single Orders: 

Generally, all pantry orders are delivered separately to your fruit, milk, and coffee standing order unless we have secure access to your building outside of office hours.

Pantry deliveries are usually made between 8.00am and 5.00pm Monday to Friday, excluding public holidays. Delivery lead times will vary based on your location.

If you place your order by 12pm, we will endeavour to deliver in-stock products as follows:

Fruit, Milk, and Coffee Standing Orders:

Whilst many of us are tucked up in bed, keeping warm and dry, our friendly and trustworthy drivers are working through the night to deliver your standing orders across the country.

We aim for these deliveries to be completed by mid morning. Occasionally, due to circumstances outside of our control such as weather and traffic conditions, your order may be delivered later.

Having our own delivery network ensures routes are efficiently planned to minimise fuel consumption. Our Customer Support team will work with you to plan a mutually acceptable delivery day for your order(s) and will advise you of your delivery day prior to your first delivery. These deliveries will occur on the same day each week/fortnight/month, except for public holidays, as we don’t make deliveries on these days.

Note, if you have requested order changes and have not made these in time for your next delivery, the changes will be applied to the next scheduled order. For more information read ‘What are your order cut-off times?’

We have enabled the primary user from your account on Fruit Box Connect. It’s quick and easy for them to add you as an additional user via the Administration Settings page.

If you’re unsure of who the primary contact might be, please submit a request (selecting Customer Support).

Learn more in this tutorial:

1. 1. • Add or remove additional users (1 min read)

Our online platform Fruit Box Connect doesn’t just enable you to edit and create new orders. We’ve built an invoices section so you can view and pay invoices too (available based on your access level).

Learn more in this tutorial:

1. 1. • View, download and pay invoices (1 min read)

For further assistance, visit our Support Centre to submit a request (select Customer Support), or access our helpful Fruit Box Connect Tutorials and Customer FAQ.