Frequently Asked Questions

Still have a few unanswered questions? We’ve added a list of those most frequently asked below, but if you still can’t find what you’re looking for, just give us a call on 1300 766 760. One of our friendly team members will be more than happy to answer any questions you still might have.

Alternatively, send us an enquiry using the form and we’ll get back to you shortly.

MAKE ENQUIRY
General
  • Q: How do I get a quote and set up my first order?

    With so much flexibility and choice; including product type, order size, delivery days, special preferences, delivery frequency and payment preferences, we like to discuss your order over the phone and set up a tailored quote to meet your needs.  

    Call us now on 1300 766 760. It won’t take more than a few minutes and we’ll be ready to give you a free, no-obligation quote moments later or get your first delivery underway. Alternatively, complete this quick form on our website.  

  • Q: Will I be locked into a contract?

    We are proud to provide a premium, flexible service to all our customers. That’s why we don’t lock you into any contracts and give you up to 12pm the business day prior to make changes to your fruit and milk orders. 

  • Q: What are the obligations of the trial offer?

    Our introductory trial offer will help you gauge the quality of our product and service and there is absolutely no obligation beyond the trial, but we’re very confident that you won’t look back.

    Trial our service and receive the first 2 weeks at 50% off the full price when you sign up for a weekly milk and/or fruit delivery.  

    T&Cs: *Minimum order of four boxes over a four-week period. The offer applies to corporate businesses only. No personal shoppers. This offer cannot be used by existing fruit/milk customers of The Fruit Box Group. Not valid in conjunction with any other offer. Only valid within our delivery areas. You will be signed up to a weekly delivery. Order changes or cancellations must be received by 12pm the business day prior to your next delivery. 

  • Q: What is the ABN for The Fruit Box Group?

    Our ABN is 24 092 238 634

Products and Services
  • Q: What type of milk do you supply?

    We love delivering Australian workplaces with the best brands out there, including both dairy and plant-based milk. 

    In Victoria and South Australia we supply Pura milk, in New South Wales and Queensland we supply Dairy Farmers milk and in Western Australia we supply Masters milk. These are trusted, high-quality Australian-owned brands that we know will satisfy our customers. All our milk is sourced from local dairies in each state as part of our ongoing support of Australian dairy farmers and commitment to keeping food miles down.

    We offer 1 and 2 litre bottles, full cream, light and extra light varieties. All our milk is permeate-free and low in lipase meaning a better milk quality for mixing with coffee and frothing. 

    We also offer long-life lactose-free and plant-based milk including soy, almond, oat milk varieties from brands including Vitasoy, PureHarvest, Bonsoy, MilkLab, and The Alternative Dairy Co. 

    View the range online today or call 1300 766 760 for more information. 

  • Q: What type of fruit can I order?

    Our range of fresh fruit includes a wide variety that’s updated regularly to ensure that you get only the best seasonal fruit available. You can also add preference items on top of your regular fruit box such as avocados, lemons, berries, snacking veggies and much more. 

    And thanks to our large, national supply chain, where possible, we’ll always choose the best from your local fruit farms to keep your food miles down, your deliveries fresher, and your local businesses boosted. Therefore, the range differs from state to state and by season to ensure that no matter your region or time of year, the fruit is at its best.

    To find out more, visit our website to see What’s in the Box and seasonal updates at What’s in Season. 

  • Q: What other products can I order, or is it only fruit and milk?

    Australia’s favourite workplaces are introducing a wide variety of complimentary food products to their tearooms to keep their staff happy, healthy and productive. 

    We have a wide array of products you can add to your regular fruit order, including bread, nuts and veggie snacks. And to compliment your milk order, why not add yoghurt, butter or flavoured milk? 

    And don’t forget the all-important coffee! Luckily, when it comes to specialty beans, we have the best from ST. ALi, Allpress, Campos, and Sacred Grounds. 

    To find out more, call 1300 766 760 or complete this quick form on our website. 

  • Q: How much flexibility do I have when choosing my products?

    We are proud to give you a high level of flexibility with your fruit boxes. Most suppliers have a limited range of choice i.e., a standard or large box of mixed fruit, whereas we have invested significantly in software and systems that enable you to have flexibility in;

    • Quantities and box sizes: You can select the exact amount of fruit and how you want the order split into different boxes. Our minimum order requirement is 30 pieces of fruit.
    • Order frequency deliveries: You can have deliveries daily, weekly, monthly or even have us deliver ad hoc orders for special events.
    • Fruit preference: You’re welcome to personalise what fruit you’d like, whether it’s what your staff love or what they don’t. Our website has some handy information to help you decide – visit What’s in the Box to view a list of our typical and seasonal fruit selections & see What’s in Season for the latest updates.

    And thanks to our large national supply chain, we offer a great range of milk too, including fresh dairy, lactose-free and plant-based options like soy, almond and oat milk. Our deliveries offer flexibility in;

    • Quantities: You can select the exact quantity you wish for each milk product as long as our minimum order quantity of 6 litres per drop point is met.
    • Order frequency deliveries: You can have deliveries daily, weekly, monthly or even have us deliver ad hoc orders for special events.

    Speak with us on 1300 766 760 or complete this quick form on our website to discuss requirements today.

  • Q: Can you help me decide how much to order, and can you split my order between multiple sites or levels?

    For fruit, we recommend 2 to 3 pieces per person per week for staff based in the office 5 days a week. The minimum we can place in one box is 30 pieces. 

    For milk, we recommend around 1/3 litre per person\week for staff based in the office 5 days a week. The minimum for one drop point is 6 litres. 

    If you have an office that’s spread over various floors or departments, we can break up your order to exactly match your staff’s distribution and kitchen areas. 

    Need help? We can work with you to calculate the perfect deliveries customised to your business. Simply call us on 1300 766 760 or complete this quick form on our website. 

Orders and Delivery
  • Q: Are there any minimum order requirements or delivery fees?

    Our minimum order for fruit is 30 pieces per box. There are no delivery fees for fruit orders. 

    Our minimum order for milk is 6 litres per order. All customers receiving less than 9 litres of milk delivered to a single delivery location will incur a delivery fee of $7.50. Any customers with multiple drop points within one location, with a delivery point receiving less than 9 litres of milk, will incur a service fee of $3.50. 

  • Q: How is my order packed?

    All orders are hand-picked and packed by our hardworking staff at our warehouses in Melbourne, Sydney, Brisbane, Perth and Adelaide. 

    Our fresh produce is sourced fresh from the markets and carefully selected to ensure that it is of the highest quality. As Australia’s leading office fruit and milk delivery service, we conduct vigorous quality checks before individually placing the season’s best fruit into your boxes.

    Our milk is sourced from trusted local dairies in each state as part of our ongoing support of Australian dairy farmers. To ensure freshness, the milk is packed by our dedicated cold storage pack team in a 2-degree fridge. 

    We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process from the moment our produce leaves the farms until they are delivered to your office in our refrigerated fleet of vans. 

  • Q: How much flexibility do I have when choosing my products?

    We are proud to give you a high level of flexibility with your fruit boxes. Most suppliers have a limited range of choice i.e., a standard or large box of mixed fruit, whereas we have invested significantly in software and systems that enable you to have flexibility in;

    • Quantities and box sizes: You can select the exact amount of fruit and how you want the order split into different boxes. Our minimum order requirement is 30 pieces of fruit.
    • Order frequency deliveries: You can have deliveries daily, weekly, monthly or even have us deliver ad hoc orders for special events.
    • Fruit preference: You’re welcome to personalise what fruit you’d like, whether it’s what your staff love or what they don’t. Our website has some handy information to help you decide – visit What’s in the Box to view a list of our typical and seasonal fruit selections & see What’s in Season for the latest updates.

    And thanks to our large national supply chain, we offer a great range of milk too, including fresh dairy, lactose-free and plant-based options like soy, almond and oat milk. Our deliveries offer flexibility in;

    • Quantities: You can select the exact quantity you wish for each milk product as long as our minimum order quantity of 6 litres per drop point is met.
    • Order frequency deliveries: You can have deliveries daily, weekly, monthly or even have us deliver ad hoc orders for special events.

    Speak with us on 1300 766 760 or complete this quick form on our website to discuss requirements today.

  • Q: Can you help me decide how much to order, and can you split my order between multiple sites or levels?

    For fruit, we recommend 2 to 3 pieces per person per week for staff based in the office 5 days a week. The minimum we can place in one box is 30 pieces. 

    For milk, we recommend around 1/3 litre per person/week for staff based in the office 5 days a week. The minimum for one drop point is 6 litres. 

    If you have an office that’s spread over various floors or departments, we can break up your order to exactly match your staff’s distribution and kitchen areas. 

    Need help? We can work with you to calculate the perfect deliveries customised to your business. Simply call us on 1300 766 760 or complete this quick form on our website. 

  • Q: How do I set up my first order?

    With so much flexibility and choice; including product type, order size, delivery days, special preferences, delivery frequency and payment preferences, we like to discuss your order over the phone and set up a tailored quote to meet your needs.

    Call us now on 1300 766 760. It won’t take more than a few minutes and we’ll be ready to give you a free, no-obligation quote moments later or get your first delivery underway. Alternatively, complete this quick form on our website. 

  • Q: Which areas do you currently deliver to?

    With our national logistics network and local operations in Sydney, Melbourne, Brisbane, Adelaide and Perth, we deliver to major cities and regional centres including Canberra, Gold Coast, Newcastle, Geelong and Wollongong. 

    From small and medium companies to national corporations, we can support businesses of all sizes across Australia. 

  • Q: What days to you deliver?

    We provide a daily delivery service to most major business centres. Therefore, you have the option of splitting your order into multiple deliveries if you wish, as long as your order meets our minimum requirements. 

  • Q: What time will my order arrive?

    Having our own delivery network ensures routes are efficiently planned to minimise fuel consumption.

    Whilst many of us are tucked up in bed, our friendly and trustworthy drivers are working through the night to deliver fresh and locally sourced fruit, milk, coffee and bread to thousands of workplaces across the country. 

    We aim for all deliveries to be completed by mid morning. Occasionally, due to circumstances outside of our control such as weather and traffic conditions, your order may be delivered later. 

  • Q: Can you deliver my order straight to my office kitchen or fridge?

    As the experts in workplace deliveries, we know that no two offices are the same. That’s why we offer flexible delivery solutions including contactless delivery direct to your office door, reception or even your kitchen fridge, to save you all the hard work.  

    If required, we will even split your fruit and milk order between multiple floors and kitchens within your office to save you even more time.

    For our larger customers, we can even manage the whole process including unpacking, fridge stocking, milk-rotation and removal or expired milk – saving you time an minimising wastage.

    To discuss your requirements, call 1300 766 760 or complete this quick form on our website. 

  • Q: Does someone need to be available to accept my order?

    We work with each customer to ensure the delivery location is defined prior to delivery; whether it be within a business complex, office building or in a safe area identified by you.  

    Standing orders, like weekly milk and fruit deliveries, are often made before business hours and we do not require anyone to be available to accept goods. Chat to us about providing an access pass for safer deliveries. 

  • Q: Do you provide delivery documentation?

    As many of our deliveries occur before business hours, we are unable to get proof of delivery documents signed. 

    We work with each customer to ensure the delivery location is defined prior to delivery; whether it be within a complex, office building or in a safe area identified by the customer. 

  • Q: Can you deliver to my home office?

    We are a workplace fruit and milk delivery service, and unfortunately do not deliver to individual households or residential addresses.

Payments and Accounts
  • Q: When and how will I receive my invoice?

    Our streamlined accounts system sends invoices electronically to your preferred email address. 

    Payment can be made by direct deposit, cheque or credit card. Our payment terms are 14 days

  • Q: Can I get a consolidated or split invoice for all of my orders and locations?

    Yes, we can arrange for your invoices to be consolidated or split based on your unique requirements.  

Health and Safety
  • Q: What are the health and safety practices of The Fruit Box Group?

    We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process from the moment our products leave the farms and other suppliers until they are delivered to your office. We only use suppliers who are HACCP, Freshcare, SQF or HARPS Certified.

    Our Food Quality Management System and Food Safety Programs give us the confidence that the produce we deliver has been through rigorous quality control procedures consistent with the high standards associated with HACCP regulations. Our Food Quality Management System specifies process control requirements to manage all potential hazards at each step of the food handling process, within international standards. Our third party certification audits ensure the Food Quality Management System remains current.

    The Fruit Box complies with:

    • The principles of Codex HACCP (Hazard Analysis and Critical Control Point)
    • The principles of ISO 9001:2015 and ISO 22000:2018
    • Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements”
    • Food Act 1984
    • Organisation-wide COVID-19 Safe Plan
  • Q: What certifications does The Fruit Box Group have?

    The Fruit Box complies with: 

    • The principles of HACCP (Hazard Analysis and Critical Control Point) 
    • The principles of ISO 9001:2015 and ISO 22000:2018 
    • Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements” 
    • Food Act 1984 
    • City Council Environmental Health Department
    • Organisation-wide COVID-19 Safe Plan 
Sustainability
  • Q: What type of packaging do you use?

    All of our deliveries are made in collapsible cardboard boxes. Our boxes are recyclable, and they’re all made from approximately 76% recycled materials.

    You can keep the boxes we deliver to you or leave them out the night before your next delivery and we’ll take care of the recycling for you. 

    If we have access to deliver your milk prior to business hours, we can deliver the milk directly to the fridge for you. 

  • Q: What are the sustainability practices of The Fruit Box Group?

    Our business practices are conscious of environmental, economic and social sustainability impacts.  

    We are proud of our 20+ year history as an Australian business with strong connections to agriculture. As a national business, we take pride in working with local farmers and suppliers in each state to support sustainable farming practices and low food miles. 

    Our end-to-end supply chain ownership ensures better control and wastage minimisation. We offer fruit boxes with varying levels of ripeness to ensure longevity, partner with food rescue program Fareshare with weekly fruit donations, and collaborate with our customers on sustainable employee health and engagement opportunities. 

    Having our own delivery network ensures routes are efficiently planned to minimise fuel consumption. All of our boxes are recyclable and are made from approximately 76% recycled materials. You can keep the boxes we deliver to you or leave them out the night before your next delivery and we’ll take care of the recycling for you.