With so many options (order size, delivery days, fruit preferences, delivery frequency and payment preferences), we like to discuss your order over the phone and set up a tailored order to meet your needs. Call us now on 1300 766 760 to get your first fruit box on the way.

We do not require you to sign up to a contract to receive regular deliveries of fruit of milk. You can stop or change your order as required by contacting our friendly customer service team either by phone or email. We need to know the day before you wish to make changes to your order – before 12pm AEST for fruit and milk orders. You can make changes to anything to do with your deliveries – the scheduled day, the frequency (daily, weekly, fortnightly or monthly), or even the types of fruit that are included in the variety mix.

Consider the distribution of your staff – If you have an office that’s spread over various floors or departments, we can break up your order to exactly match your staff’s distribution and kitchen areas.

If you are missing your regular order please let us know within 24 hours so we can assist you and resolve any issues. As our deliveries contain fresh produce it is difficult to resolve any service issues you may experience if you notify us after this period.

The Fruit Box gives you a high level of flexibility with your fruit boxes. Most suppliers have a limited range of choices i.e. a standard or large box of mixed fruit. The Fruit Box has invested significantly in software and systems that enable you to have flexibility in:

• Quantities and box sizes
  You can select the exact amount of fruit and how you want the order split into different boxes.
• Fruit preferences
  You can select any particular fruit preferences that you may have.
• Order frequency deliveries
  You can have deliveries daily, weekly, monthly or ad hoc orders.

First you’ll need to decide on the quantity of fruit. We normally recommend around two to three pieces per person per week, but it’s entirely up to you.

You can tell us exactly which fruit are both included and excluded from your order. Or you can leave it to us to create a mix of the freshest, tastiest fruit that is also great value.

Here is the link to our What’s in the Box which will give you an idea of what to expect in your fruit box. The mix changes depending on the season and availability. You can select any particular fruit preferences that you may have – you can tell us exactly which fruit are both included and excluded from your order.

Subject to seasonal availability, we can include other fruit in your delivery. Some examples include Strawberries, Grapes, Avocados, Lemons, Dried Fruit & Nut mixes and Bread.

There is a 20 piece minimum order limit. Our fruit orders come with free delivery.

We currently deliver our fresh fruit baskets to Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Geelong, Gold Coast, and Newcastle.

We provide a daily delivery service to most major business centres, providing you with an option of splitting your order into multiple deliveries to ensure freshness of the fruit throughout the week.

We aim for all deliveries to be completed by 10:30 am. Occasionally, due to circumstances outside of our control such as weather and traffic conditions, there may be a delay with your delivery. Rest assured, the delivery is on its way, but feel free to contact our Customer Service Team for further information.

As many of our deliveries occur before business hours we are unable to get proof of deliveries documents signed. We work with each customer to ensure the delivery location is defined prior to delivery; whether it be within a complex, office building or in a safe area identified by the customer. If you have any queries regarding your delivery or you would like to change the delivery point please do not hesitate to contact our customer service team.

Your delivery schedule may change during the week where a public holiday falls in your state (or territory). Public holidays may impact your normal delivery schedule and changes will depend on your location, the products you order and the day of a holiday. If you need to double check your delivery schedule for an upcoming holiday please call our Customer Service team on 1300 766 760 or email service@thefruitbox.com.au

You can be invoiced per order, weekly, or monthly. Our streamlined accounts system sends invoices electronically to your preferred email address.

Payment can be made by direct deposit, cheque or credit card. Our payment terms are 14 days.

ABN 24092238634
Our ABN remained the same following our name change from Box Corporate.

Trial our service for two weeks and get a 50% discount off our normal price. The trial will help you gauge the quality of our product and service and there is absolutely no obligation beyond the trial, but we’re very confident that you won’t look back.

We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process from the moment our produce leaves the farms until they are delivered to your office.

Our Food Quality Management System and Food Safety Programs give us the confidence that the produce we deliver has been through rigorous quality control procedures consistent with the high standards associated with HACCP regulations. Our Food Quality Management System specifies process control requirements to manage all potential hazards at each step of the food handling process, within international standards.

The Fruit Box complies with:

• The principles of HACCP (Hazard Analysis and Critical Control Point)
• The principles of AS/NZS ISO 9001:2008
• Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements”
• Food Act 1984
• City Council Environmental Health Department

 

At The Fruit Box Group, we’re committed to adhering to the highest standards of food, health and safety regulations. On top of our strict health and safety practices, we’ve taken further precautions, such as implementing an organisation-wide COVID-19 Safe Plan. We’re taking a variety of steps to ensure the safety of both our team and yours, including good hygiene practices for all employees as well as sanitisation and disinfectant measures for all surfaces, workstations and vehicles. The action plan includes, but is not limited to;

Health & Hygiene Practices

Drivers and packers are required to wear appropriate levels of Personal Protective Equipment as necessitated by Government health directions in each State in which The Fruit Box Group operates, which includes wearing masks and single-use gloves on the packing line and during deliveries. All staff undertake temperature checks and health declarations upon entry to The Fruit Box Group facilities where mandatory attendance recording is required. Staff must practice, good hygiene including frequently washing hands, using hand sanitiser and cleaning materials, wearing single use gloves and keeping a safe distance from others. Minimal contact during delivery to customer workplaces is strictly adhered to. All common areas including wash stations, toilets and kitchen/break areas are cleaned and disinfected regularly, including regular rubbish removal and access to liquid soap, hand sanitiser, paper towel etc.

Safe Delivery

In addition to the strict hygiene and health practices, all vehicles are cleaned after each shift and are fitted with hand sanitiser, single use gloves and disposable disinfectant wipes. Checks are in place to ensure all vehicles and machinery is cleaned between operators.

 

All of our boxes are recyclable and are made from approximately 76% recycled materials. You can keep the boxes we deliver to you or leave them out the night before your next delivery and we’ll take care of the recycling for you.