Frequently Asked Questions

Still have a few unanswered questions? We’ve added a list of those most frequently asked below, but if you still can’t find what you’re looking for, just give us a call on 1300 766 760. One of our friendly team members will be more than happy to answer any questions you still might have.

Alternatively, send us an enquiry using the form and we’ll get back to you shortly.

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fruit FAQS

  • Q: How do I place an order?

    With so many options (order size, delivery days, fruit preferences, delivery frequency and payment preferences), we like to discuss your order over the phone and set up a tailored order to meet your needs. Call us now on 1300 766 760 to get your first fruit delivery on the way.

  • Q: Can I stop or change my order, are there any contracts?

    We do not require you to sign up for a contract to receive regular deliveries of fruit or milk. You can change or stop your orders by contacting our friendly Customer Service team. All changes or cancellations must be emailed by 12pm the business day prior to your affected delivery.  The types of changes you can make include the fruit that is included in your deliveries, the quantity of fruit you are having delivered or the frequency of your deliveries.

  • Q: How do I work out how to split up my order to ensure all staff are covered?

    Consider the distribution of your staff – If you have an office that’s spread over various floors or departments, we can break up your order to exactly match your staff’s distribution and kitchen areas.

  • Q: What do I need to do if my order seems to be missing?

    If you are missing your regular order please let us know within 24 hours so we can assist you and resolve any issues. As our deliveries contain fresh produce it is difficult to resolve any service issues you may experience if you notify us after this period.

  • Q: How much flexibility do I have in my order?

    The Fruit Box gives you a high level of flexibility with your fruit boxes. Most suppliers have a limited range of choices i.e. a standard or large box of mixed fruit. The Fruit Box has invested significantly in software and systems that enable you to have flexibility in:
    • Quantities and box sizes
      You can select the exact amount of fruit and how you want the order split into different boxes.
    • Fruit preferences
      You can select any particular fruit preferences that you may have.
    • Order frequency deliveries
      You can have deliveries daily, weekly, monthly or ad hoc orders.

  • Q: How do you work out how much fruit to order?

    We normally recommend around two to three pieces per person per week, but it’s entirely up to you.

  • Q: Can I select specific fruit for our regular fruit boxes?

    You can tell us exactly which fruit are both included and excluded from your order. Or you can leave it to us to create a mix of the freshest, tastiest fruit that is also great value.

  • Q: What kinds of fruit can I expect in my delivery? Can I provide you with my fruit preferences?

    Here is the link to our What’s in the Box which will give you an idea of what to expect in your fruit box. The mix changes depending on What’s in Season and available. You can select any particular fruit preferences that you may have – you can tell us exactly which fruit are both included and excluded from your order.

  • Q: Can I include other fruit not already in the seasonal mix?

    Subject to seasonal availability, we can include other fruit in your delivery. Some examples include strawberries, grapes, avocados, lemons, limes, dried fruit & nut mixes as well as bread.

  • Q: Are there any minimum order limits or delivery fees?

    There is a 25 piece minimum order limit. Our fruit orders come with free delivery.

  • Q: Which areas do you currently deliver to?

    We deliver fresh fruit to Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Geelong, Gold Coast, and Newcastle through our owned delivery network.

  • Q: What days do you deliver?

    We provide a daily delivery service to most major business centres, providing you with an option of splitting your order into multiple deliveries to ensure freshness of the fruit throughout the week.

  • Q: What time will my fruit arrive?

    We aim for all deliveries to be completed by 10:30am. Occasionally, due to circumstances outside of our control such as weather and traffic conditions, there may be a delay with your delivery. Rest assured, the delivery is on its way, but feel free to contact our Customer Service team for further information.

  • Q: Do you provide proof of delivery documentation?

    As many of our deliveries occur before business hours we are unable to get proof of deliveries documents signed. We work with each customer to ensure the delivery location is defined prior to delivery; whether it be within a complex, office building or in a safe area identified by the customer. If you have any queries regarding your delivery or you would like to change the delivery point please do not hesitate to contact our Customer Service team.

  • Q: What happens when my delivery falls on a Public Holiday?

    As we don’t deliver on public holidays, your normal delivery schedule will be impacted if the public holiday falls on your regular delivery day. Changes will depend on your location, the products you order and the day of a holiday. If you need to double-check your delivery schedule for an upcoming holiday please contact our Customer Service team.

  • Q: When and how will I receive my invoice?

    You can be invoiced per order, weekly, or monthly. Our streamlined accounts system sends invoices electronically to your preferred email address.

    Payment can be made by direct deposit, cheque or credit card. Our payment terms are 14 days.

  • Q: What is the ABN for The Fruit Box Group?

    Our ABN is 24092238634.

  • Q: What are the obligations with the free trial offer?

    Trial our service for two weeks and get a 50% discount off our normal price. The trial will help you gauge the quality of our product and service and there is absolutely no obligation beyond the trial, but we’re very confident that you won’t look back.

  • Q: What are the health and safety practices of The Fruit Box?

    We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process from the moment our produce leaves the farms until they are delivered to your office.

    Our Food Quality Management System and Food Safety Programs give us the confidence that the produce we deliver has been through rigorous quality control procedures consistent with the high standards associated with HACCP regulations. Our Food Quality Management System specifies process control requirements to manage all potential hazards at each step of the food handling process, within international standards.

    The Fruit Box complies with:

    • The principles of HACCP (Hazard Analysis and Critical Control Point)
    • The principles of AS/NZS ISO 9001:2008
    • Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements”
    • Food Act 1984
    • City Council Environmental Health Department

     

    At The Fruit Box Group, we’re committed to adhering to the highest standards of food, health and safety regulations. On top of our strict health and safety practices, we’ve taken further precautions, such as implementing an organisation-wide COVID-19 Safe Plan. We’re taking a variety of steps to ensure the safety of both our team and yours, including good hygiene practices for all employees as well as sanitisation and disinfectant measures for all surfaces, workstations and vehicles. The action plan includes, but is not limited to;

    Health & Hygiene Practices

    Drivers and packers are required to wear appropriate levels of Personal Protective Equipment as necessitated by Government health directions in each State in which The Fruit Box Group operates, which includes wearing masks and single-use gloves on the packing line and during deliveries. All staff undertake temperature checks and health declarations upon entry to The Fruit Box Group facilities where mandatory attendance recording is required. Staff must practice, good hygiene including frequently washing hands, using hand sanitiser and cleaning materials, wearing single use gloves and keeping a safe distance from others. Minimal contact during delivery to customer workplaces is strictly adhered to. All common areas including wash stations, toilets and kitchen/break areas are cleaned and disinfected regularly, including regular rubbish removal and access to liquid soap, hand sanitiser, paper towel etc.


    Safe Delivery

    In addition to the strict hygiene and health practices, all vehicles are cleaned after each shift and are fitted with hand sanitiser, single use gloves and disposable disinfectant wipes. Checks are in place to ensure all vehicles and machinery is cleaned between operators.

     

  • Q: What are the sustainability practices of The Fruit Box?

    All of our boxes are recyclable and are made from approximately 76% recycled materials. You can keep the boxes we deliver to you or leave them out the night before your next delivery and we’ll take care of the recycling for you.
milk FAQS

  • Q: How do I place a milk order?

    With so many options (order size, delivery days, fruit preferences, delivery frequency and payment preferences), we like to discuss your order over the phone and set up a tailored order to meet your needs. Call us now on 1300 766 760 to get your first milk delivery on the way.

  • Q: Are there any contracts?

    We do not lock you into any contracts. You can change or stop your orders by contacting our friendly Customer Service team. All changes or cancellations must be emailed by 12pm the business day prior to your affected delivery.  The types of changes you can make include the milk that is included in your deliveries, the quantity of milk you are having delivered or the frequency of your deliveries.

  • Q: Can I change our milk order?

    Our online Milk Portal allows you to jump online at any time and make temporary and permanent changes to your milk order. You can also view the breakdown of your order to each delivery point in your office and adjust it accordingly. Changes must be made by 12pm the business day prior to your delivery. Alternatively, you can contact our Customer Service team to discuss any changes to your order.

  • Q: What are the obligations with the 50% discount trial offer?

    Trial our service for two weeks and get a 50% discount off our normal price. The trial will help you gauge the quality of our product and service and there is absolutely no obligation beyond the trial, but we’re very confident that you won’t look back.

  • Q: What time will my milk arrive?

    We aim for all deliveries to be completed by 10:30am, subject to weather and traffic conditions, with the bulk of deliveries made early morning. Occasionally, due to circumstances outside of our control, there may be a delay with your delivery. Rest assured, the delivery is on its way, but feel free to contact our Customer Service Team for further information.

  • Q: What do I do if my order seems to be missing?

    If you are missing your regular order please let us know within 24 hours so we can assist you and resolve any issues. As our deliveries contain fresh produce it is difficult to resolve any service issues you may experience if you notify us after this period.

  • Q: Can you provide proof of delivery documentation for my weekly order?

    As many of our deliveries occur before business hours we are unable to get proof of deliveries documents signed. We work with each customer to ensure the delivery location is defined prior to delivery; whether it be within a complex, office building or in a safe area identified by the customer. If you have any queries regarding your delivery or you would like to change the delivery point please do not hesitate to contact our customer service team.

  • Q: What happens when my delivery falls on a Public Holiday?

    As we don’t deliver on public holidays, your normal delivery schedule will be impacted if the public holiday falls on your regular delivery day. Changes will depend on your location, the products you order and the day of a holiday. If you need to double-check your delivery schedule for an upcoming holiday please contact our Customer Service team.

  • Q: What type of milk do you supply?

    We provide corporate offices with the highest quality and the freshest milk in Australia. That is why in VIC and SA we supply Pura milk, in NSW and QLD we supply Dairy Farmers milk and in WA we supply Masters milk. These are trusted, high-quality Australian brands that we know will satisfy our customers. All our milk is sourced from local dairies in each state as part of our ongoing support of Australian dairy farmers.

    We offer 1 and 2 litre bottles, full cream, light and extra light varieties. All our milk is permeate free and low in lipase meaning a better milk quality for mixing with coffee and frothing.

    We also offer non-dairy and plant based milk including soy, almond, oat and lactose-free milk varieties.

  • Q: Will you deliver the milk with my fruit order?

    Generally your milk & fruit deliveries will be made separately.

  • Q: How is the milk delivered?

    All of our deliveries are made in collapsible cardboard boxes, meaning an end to unsightly milk crates being left around your office, and the hassle of trying to locate lost crates.

  • Q: Can you deliver directly to my floor?

    We specialise in corporate office deliveries and understand that you don’t want to have to carry heavy milk crates throughout your office. That’s why we offer to deliver your milk directly into your office kitchen, to save you all the hard work. If required we will even split your order for multiple floor(s) and kitchens within your office. Don’t settle for your milk being left in the loading dock during the night.

  • Q: When and how will I receive my invoice?

    You can be invoiced per order, weekly, or monthly. Our streamlined accounts system sends invoices electronically to your preferred email address.

    Payment can be made by direct deposit, cheque or credit card. Our payment terms are 14 days.

  • Q: What areas do you currently deliver milk to?

    We deliver fresh milk to Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Geelong, Gold Coast, and Newcastle through our owned delivery network.

  • Q: Are there any minimum order limits or delivery fees?

    Yes, there is a 4 litre minimum order limit. For orders under 9 litres these will attract a $6.50 delivery fee. This is based on each delivery location. If you have multiple delivery locations where you require milk to be delivered and your overall spend per order is over $150, a $1.50 service fee per delivery point will apply.