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Frequently asked questions

Still have a few unanswered questions? We’ve added a list of those most frequently asked below, but if you still can’t find what you’re looking for, contact us and we’d be happy to help.

General

How do I get a quote and set up my first order?

With so much flexibility and choice; including product type, order size, delivery days, special preferences, delivery frequency and payment preferences, we like to discuss your order over the phone and set up a tailored quote to meet your needs.  

Complete this quick form or request a call and we’ll be ready to give you a no-obligation quote moments later or get your first delivery underway.

Will I be locked into a contract?

We are proud to provide a premium, flexible service to all our customers. That’s why we don’t lock you into any contracts and give you up to 12pm the business day prior to make changes to most of your orders. 

What are the obligations of the trial offer?

Our introductory trial offer will help you gauge the quality of our product and service, and there is absolutely no obligation beyond the trial, but we’re very confident that you won’t look back.

Trial our service and receive the first 3 weeks at 50% off* the full price when you sign up for a weekly fruit and/or milk delivery thanks to our limited summer offer.

Offer ends 31 March 2024. T&Cs apply.

What is the ABN for The Fruit Box Group?

Our ABN is 24 092 238 634.

Products and Services

What type of milk do you supply?

We love delivering Australian workplaces with the best brands out there, including both dairy and non-dairy milk. 

Enjoy the freshest dairy from premium, Australian-owned milk brands; Pura in Victoria and South Australia, Dairy Farmers in New South Wales and Queensland, and Masters in Perth. The milk we deliver to your office will be sourced from local dairies in your state as part of our ongoing support of local Australian dairy farmers and commitment to keeping food miles down.  

We offer 1 and 2 litre bottles of full cream, light and skim varieties – all permeate-free and low in lipase meaning a better milk quality for mixing with coffee and frothing.  

We also offer long-life Zymil and Liddells lactose-free milk, as well as soy, almond, and oat plant-based milk varieties from brands including Vitasoy, PureHarvest, Bonsoy, MilkLab, and The Alternative Dairy Co.  

Find out more about our milk delivery service today.

What type of fruit can I order?

The selection of fruit in our seasonal fruit box varies depending on what’s in season. However, you can always expect a mix of staple fruit like apples, bananas, and oranges, along with other in-season fruit. If you have a particular preference, you can let us know when you place your order. You can also add specialty items on top of your regular fruit box, such as avocados, lemons, berries, snacking veggies and much more. 

We’re proud to have supported Australian agriculture for over 20 years. Thanks to our national infrastructure and expert team of Procurers, we’ll always choose the best from your local fruit farms to keep your food miles down, your deliveries fresher, and your local businesses boosted. Snack on premium fruit year-round – with seasonal variety to ensure what’s delivered is always at its best. 

Find out more about our fruit delivery service today.

What items can I order for my office tearoom?

Australia’s favourite workplaces are introducing a wide variety of complimentary food products to their tearooms to keep their staff happy, healthy and productive.  

We have a wide array of products you can add to your regular fruit order, including specialty fruit, snacking vegetables, dried fruit & nuts, bread, crumpets & English muffins. And to compliment your fresh milk order, why not add plant-based or lactose-free milk, butter or margarine and yoghurt? 

And don’t forget the all-important coffee! Luckily, when it comes to specialty beans, we have the best from ST. ALi, Allpress, Campos, and Sacred Grounds. With beloved brands like Nescafe, Moccona, Lavazza and Robert Timms, we also have your instant and ground coffee needs covered too. We can also supply cups, stirrers, sugar, sweeteners and drinking chocolate to complete both your kitchenettes and main tearooms.

We can even help you create the perfect pantry with the cleaning supplies to keep it all sparkling. Our curated range of pantry products has been designed with employee health, the environment and inclusivity in mind. The range includes a wide array of coffee, tea, drinks, breakfast & spreads, healthy snacks & nuts, sweet & savoury biscuits, confectionary, condiments, disposables & food wraps, as well as cleaning and hygiene products. Generally, all pantry orders are delivered separately to your fruit/milk standing orders as single orders. 

Find out more about our tearoom delivery services today – fruit, milk, pantry, and coffee. 

How much flexibility do I have when choosing my products?

We are proud to give you a high level of flexibility with your orders across fruit, milk, pantry and coffee.

Fruit
Unlike other fruit delivery suppliers who offer a limited range of options i.e., a standard or large box of mixed fruit, we have invested significantly in software and systems that enable you to have flexibility in;

  • Quantities and box sizes: You can select the exact amount of fruit and how you want the order split into different boxes. Our minimum order requirement is 30 pieces of fruit.
  • Order frequency deliveries: You can have deliveries daily, weekly, monthly or even have us deliver ad hoc orders for special events.
  • Products: Customise your order by adding specialty fruit like berries, avocados and lemons, snacking vegetables, dried fruit and nuts or even bread crumpets and English muffins. Find out more about our fruit delivery service today.

Milk
And thanks to our large national supply chain, we offer a great range of milk too. Our deliveries offer flexibility in;

  • Quantities: You can select the exact quantity you wish for each milk product as long as our minimum order quantity of 6 litres per drop point is met.
  • Order frequency deliveries: You can have deliveries daily, weekly, monthly or even have us deliver ad hoc orders for special events.
  • Products: You’re welcome to customise your milk order depending on your office needs and preferences. Choose from our diverse range of fresh dairy, plant based milk option like soy, almond or oat, lactose free milk, butter, margarine and yogurt. Find out more about our milk delivery service today.

Coffee
Our coffee orders are no different, offering flexibility in:

  • Order frequency: Choose a recurring order to have coffee delivered weekly or monthly or choose to purchase on an as-you-need basis along with your pantry order.
  • Products: Ensure a seamless experience for your teams with all your coffee needs sorted – from specialty beans and instant coffee, to cups, stirrers, sweeteners & sugars and even drinking chocolate for that sweet fix. Find out more about our coffee delivery service today.

Pantry
You can even reenergise your office pantry with our curated range that offers just as much flexibility in:

  • Order frequency deliveries: Because every business is different, we give you the flexibility to order from our pantry range as frequently or infrequently as you need. If you’re a larger business you can even engage us for end-to-end stock management and tearoom top-up service.
  • Size: You can order units or cartons to suit your individual storage and budget requirements.
  • Products: Customise your perfect pantry order every time, with expansive choice across the categories you need, including breakfast & spreads, coffee, tea & sugar, healthy, sweet and savoury and cleaning & hygiene. Find out more about our pantry delivery service today.

Need help? We can work with you to calculate the perfect deliveries customised to your business. Complete this quick form or request a call today.

Can you help me decide how much to order, and can you split my order between multiple sites or levels?

For fruit, we recommend 2 to 3 pieces per person per week for staff based in the office 5 days a week. The minimum we can place in one box is 30 pieces.  

For milk, we recommend around 1/3 litre per person/week for staff based in the office 5 days a week. The minimum for one drop point is 6 litres. 

For coffee, 1kg of our specialty blends can produce up to 120 single-shot cups of coffee. If you’re thinking of adding coffee as a recurring order, it’s easy to adjust quantities as you need.  

Our pantry range is ordered on an as-you-need basis. We know each workplace is unique, so we offer a wide range of products in both single or carton sizes so you can order for the week, month, or the quarter.

If you have an office that’s spread over various floors or departments, we can break up your order to exactly match your staff’s distribution and tearoom areas. 

Need help? We can work with you to calculate the perfect deliveries customised to your business. Complete this quick form or request a call today.

Orders and Delivery

Are there any minimum order requirements or delivery fees?

Our minimum order for fruit is 30 pieces per box. There are no delivery fees for fruit orders. 

Our minimum order for milk is 6 litres per order. All customers receiving less than 9 litres of milk delivered to a single delivery location will incur a delivery fee of $7.50. Any customers with multiple drop points within one location, with a delivery point receiving less than 9 litres of milk, will incur a service fee of $3.50. 

Pantry orders are delivered for free. A minimum spend of $150 applies. Coffee can be included within your single pantry order or set up as a recurring order with a minimum spend of $30.

How is my order packed?

All orders are hand-picked and packed by our hardworking staff at our warehouses in Melbourne, Sydney, Brisbane, Perth and Adelaide. Our pantry and coffee range come from suppliers we know and trust. 

Our fresh produce is sourced fresh from the markets and carefully selected to ensure that it is of the highest quality. As Australia’s leading office fruit, milk, pantry, and coffee delivery service, we conduct vigorous quality checks before individually placing the season’s best items into your boxes. 

Our milk is sourced from trusted local dairies in each state as part of our ongoing support of Australian dairy farmers. To ensure freshness, the milk is packed by our dedicated cold storage pack team in a 2-degree fridge. 

We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process from the moment our produce leaves the farms until they are delivered to your office in our refrigerated fleet of vans. 

How much flexibility do I have when choosing my products?

We are proud to give you a high level of flexibility with your orders across fruit, milk, pantry and coffee.

Fruit
Unlike other fruit delivery suppliers who offer a limited range of options i.e., a standard or large box of mixed fruit, we have invested significantly in software and systems that enable you to have flexibility in;

  • Quantities and box sizes: You can select the exact amount of fruit and how you want the order split into different boxes. Our minimum order requirement is 30 pieces of fruit.
  • Order frequency deliveries: You can have deliveries daily, weekly, monthly or even have us deliver ad hoc orders for special events.
  • Products: Customise your order by adding specialty fruit like berries, avocados and lemons, snacking vegetables, dried fruit and nuts or even bread crumpets and English muffins. Find out more about our fruit delivery service today.

Milk
And thanks to our large national supply chain, we offer a great range of milk too. Our deliveries offer flexibility in;

  • Quantities: You can select the exact quantity you wish for each milk product as long as our minimum order quantity of 6 litres per drop point is met.
  • Order frequency deliveries: You can have deliveries daily, weekly, monthly or even have us deliver ad hoc orders for special events.
  • Products: You’re welcome to customise your milk order depending on your office needs and preferences. Choose from our diverse range of fresh dairy, plant based milk option like soy, almond or oat, lactose free milk, butter, margarine and yogurt. Find out more about our milk delivery service today.

Coffee
Our coffee orders are no different, offering flexibility in:

  • Order frequency: Choose a recurring order to have coffee delivered weekly or monthly or choose to purchase on an as-you-need basis along with your pantry order.
  • Products: Ensure a seamless experience for your teams with all your coffee needs sorted – from specialty beans and instant coffee, to cups, stirrers, sweeteners & sugars and even drinking chocolate for that sweet fix. Find out more about our coffee delivery service today.

Pantry
You can even reenergise your office pantry with our curated range that offers just as much flexibility in:

  • Order frequency deliveries: Because every business is different, we give you the flexibility to order from our pantry range as frequently or infrequently as you need. If you’re a larger business you can even engage us for end-to-end stock management and tearoom top-up service.
  • Size: You can order units or cartons to suit your individual storage and budget requirements.
  • Products: Customise your perfect pantry order every time, with expansive choice across the categories you need, including breakfast & spreads, coffee, tea & sugar, healthy, sweet and savoury and cleaning & hygiene. Find out more about our pantry delivery service today.

Need help? We can work with you to calculate the perfect deliveries customised to your business. Complete this quick form or request a call today.

Can you help me decide how much to order, and can you split my order between multiple sites or levels?

For fruit, we recommend 2 to 3 pieces per person per week for staff based in the office 5 days a week. The minimum we can place in one box is 30 pieces.  

For milk, we recommend around 1/3 litre per person/week for staff based in the office 5 days a week. The minimum for one drop point is 6 litres. 

For coffee, 1kg of our specialty blends can produce up to 120 single-shot cups of coffee. If you’re thinking of adding coffee as a recurring order, it’s easy to adjust quantities as you need.  

Our pantry range is ordered on an as-you-need basis. We know each workplace is unique, so we offer a wide range of products in both single or carton sizes so you can order for the week, month, or the quarter.

If you have an office that’s spread over various floors or departments, we can break up your order to exactly match your staff’s distribution and tearoom areas. 

Need help? We can work with you to calculate the perfect deliveries customised to your business. Complete this quick form or request a call today.

How do I set up my first order?

With so much flexibility and choice; including product type, order size, delivery days, special preferences, delivery frequency and payment preferences, we like to discuss your order over the phone and set up a tailored quote to meet your needs.  

Complete this quick form or request a call and we’ll be ready to give you a no-obligation quote moments later or get your first delivery underway.

Which areas do you currently deliver to?

With our national logistics network and local operations in Sydney, Melbourne, Brisbane, Adelaide and Perth, we deliver to major cities and regional centres including Canberra, Gold Coast, Newcastle, Geelong and Wollongong. 

From small and medium companies to national corporations, we can support businesses of all sizes across Australia. 

What days to you deliver?

We provide a daily delivery service to most major business centres. Therefore, you have the option of splitting your order into multiple deliveries if you wish, as long as your order meets our minimum requirements. 

What time will my order arrive?

Fruit/Milk/Coffee Standing Orders:
Having our own delivery network ensures routes are efficiently planned to minimise fuel consumption.  

Whilst many of us are tucked up in bed, our friendly and trustworthy drivers are working through the night to deliver fresh and locally sourced fruit, milk, coffee, bread, and more, to thousands of workplaces across the country.

We aim for all deliveries to be completed by mid-morning. Occasionally, due to circumstances outside of our control, such as weather and traffic conditions, your order may be delivered later.   

Pantry Single Orders:
Generally, all pantry orders are delivered separately to your fruit or milk standing order unless we have secure access to your building outside of office hours. Pantry deliveries are usually made between 8.00am and 5.00pm Monday to Friday, excluding public holidays. Delivery lead times will vary based on your location. 

Can you deliver my order straight to my office kitchen or fridge?

As the experts in workplace deliveries, we know that no two offices are the same. That’s why we offer flexible delivery solutions, including contactless delivery direct to your office door, reception or even your tearoom fridge, to save you all the hard work.

If required, we can even split your order between multiple floors and kitchens within your office to save you even more time. 

For our larger customers, we can even manage the whole process. For seamless tailor-made office deliveries, allow us to do the hard work for you. We’ll take care of everything from ordering and stock room management to unpacking your order and filling your fridge and tearoom canisters. We use consistent personnel to ensure your orders are delivered exactly as you like.

Interested in placing an order? Complete this quick form or request a call today.

Does someone need to be available to accept my order?

We work with each customer to ensure the delivery location is defined prior to delivery; whether it be within a business complex, office building or in a safe area identified by you. Standing orders, like weekly fruit and milk deliveries, are often made before business hours, and we do not require anyone to be available to accept goods. Chat with us about providing an access pass for safer deliveries. 

Pantry single orders are usually made between 8.00am and 5.00pm Monday to Friday and require someone to be present to accept the goods unless you have advised us to leave your order unattended. 

Do you provide delivery documentation?

As many of our deliveries occur before business hours, we are unable to get proof of delivery documents signed. 

We work with each customer to ensure the delivery location is defined prior to delivery; whether it be within a complex, office building or in a safe area identified by the customer. 

Can you deliver to my home office?

We are a workplace fruit, milk, pantry, and coffee delivery service. We do not deliver to individual households or residential addresses.

Payments and Accounts

When and how will I receive my invoice?

Our streamlined accounts system sends invoices electronically to your preferred email address. 

Payment can be made by direct deposit, cheque or credit card. Our payment terms are 14 days.

Can I get a consolidated or split invoice for all of my orders and locations?

Yes, we can arrange for your invoices to be consolidated or split based on your unique requirements.  

Health and Safety

What are the health and safety practices of The Fruit Box Group?

We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process from the moment our products leave the farms and other suppliers until they are delivered to your office. We only use suppliers who are HACCP, Freshcare, SQF or HARPS Certified.

Our Food Quality Management System and Food Safety Programs give us the confidence that the produce we deliver has been through rigorous quality control procedures consistent with the high standards associated with HACCP regulations. Our Food Quality Management System specifies process control requirements to manage all potential hazards at each step of the food handling process, within international standards. Our third party certification audits ensure the Food Quality Management System remains current.

The Fruit Box complies with:

  • The principles of Codex HACCP (Hazard Analysis and Critical Control Point)
  • The principles of ISO 9001:2015 and ISO 22000:2018
  • Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements”
  • Food Act 1984
  • Organisation-wide COVID-19 Safe Plan

What certifications does The Fruit Box Group have?

The Fruit Box complies with: 

  • The principles of HACCP (Hazard Analysis and Critical Control Point) 
  • The principles of ISO 9001:2015 and ISO 22000:2018 
  • Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements” 
  • Food Act 1984 
  • City Council Environmental Health Department
  • Organisation-wide COVID-19 Safe Plan 

Sustainability

What type of packaging do you use?

All of our deliveries are made in collapsible cardboard boxes. Our boxes are recyclable, and they’re all made from approximately 76% recycled materials.

What are the sustainability practices of The Fruit Box Group?

Our business practices are conscious of environmental, economic and social sustainability impacts.  

We are proud of our 20+ year history as an Australian business with strong connections to agriculture. As a national business, we take pride in working with local farmers and suppliers in each state to support sustainable farming practices and low food miles. 

Our end-to-end supply chain ownership ensures better control and wastage minimisation. We offer fruit boxes with varying levels of ripeness to ensure longevity, partner with food rescue program Fareshare with weekly fruit donations, and collaborate with our customers on sustainable employee health and engagement opportunities. 

Having our own delivery network ensures routes are efficiently planned to minimise fuel consumption. All of our boxes are recyclable and are made from approximately 76% recycled materials

How is The Fruit Box Group socially responsible?

It is important to us that we support the communities around us, creating a positive impact. As an Australian-owned and operated business with an end-to-end supply chain and national infrastructure, we’ve utilised our expertise, resources and supply chain to make a positive impact via our registered charity The One Box.

Each week, our team hand packs and delivers boxes of locally sourced, high-quality produce to Australian families experiencing financial hardship. In 2023, with the support of corporate partners, sponsors, and donors, we were able to make a positive difference to 2,500 households by providing 110,000 boxes of fresh, high-quality fruit, vegetables and wholemeal bread.

The program is continuously evaluated via the independent research team at Monash Business School, with research showing the food relief provided by The One Box has fundamental benefits beyond financial and nutritional – including building community connection and trust, inclusion and dignity and greater family wellbeing.

Visit The One Box for more information, and find out how you can get involved.

Get a quick, no-obligation quote from us today