Terms & Conditions

General Terms & Conditions

The Fruit Box website is owned and operated by The Fruit Box Group Pty Ltd (ABN: 24 092 238 634). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to become a member of The Fruit Box (“a Member”), you agree to be bound by these Terms and Conditions. The Fruit Box may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by The Fruit Box, its related companies or by other parties that have licensed their material to The Fruit Box. Material on thefruitbox.com.au or any Web site owned, operated, licensed or controlled by The Fruit Box is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of The Fruit Box. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of The Fruit Box copyrights, trademarks and other proprietary rights, and is prohibited.

The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.


Please call our Customer Service Department on 1300 766 760 to discuss any queries or concerns you may have in relation to the delivery you have sent or received. A number of resolutions may be available to you and are subject to your particular situation.

Note: Any refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.


Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. The Fruit Box does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.

GST (Goods & Services Tax)

Our products and services attract a Goods and Services Tax (GST) of 10% where applicable. All prices advertised are inclusive of all taxes applicable to the respective countries that the product is being delivered in. This is a broad based tax on consumption, which applies to the supply of most goods and services.


All alcoholic products offered for sale by The Fruit Box are NOT available to persons under the age of 18 years.


Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Links to other sites

This site provides links to other related sites. The Fruit Box is not responsible for the privacy practices or the content of such web sites. The Fruit Box does not warrant the security of any information supplied to The Fruit Box through its web site. Further, The Fruit Box Group does not warrant that any information supplied cannot be accessed by third parties outside of The Fruit Box.

Information accessibility

The Fruit Box endeavours to make information available through its web site accessible to all users. If you are having difficulty accessing or reading information, please use the Contacts page to contact The Fruit Box and we will attempt to arrange the information in another form for you.