The Fruit Box @ Home

You can receive our home delivery service if your delivery address is included in our catchment area. Please use step 1 of the order form to check if your delivery address is currently included in the delivery zone.

There is no delivery fee. Our home delivery service is keeping our owned and operated fleet of refrigerated vans and staff of police-checked drivers extra busy as they continue to deliver our corporate fruit & milk deliveries.

Yes, all deliveries will be contactless and in accordance with The Fruit Box Group’s COVID Safe Plan. See further down for more information about our quality control and food, health & safety practices.

We are unable to include a gift card or message in your order. However, the First Name and Last Name details in your order are printed on the box label. You can include your name in one of these fields if you wish to let the recipient know who sent the gift e.g. First Name = [John Smith] / Last Name = [Love From Sarah Clark]. Note: We do not include a copy of your invoice in the delivery so your recipient will not see how much the gift cost.

You can choose your preferred delivery day (Tuesday to Friday) up to two weeks in advance.

All orders must be made using the online form on this webpage. No orders will be accepted via phone or email.

Your order is confirmed once you have successfully submitted your order and payment is approved by your card provider. You will receive an email confirming your delivery day shortly after submitting your order, and your tax invoice will be emailed within 24 hours.

Your delivery will be made on the date you have selected during the order process. The confirmation email you receive will include your delivery date for your records.

Deliveries can be made from as early as midnight and are generally completed by midday. If you live in an apartment, there is a greater chance that delivery will occur before 7am. Specific delivery times cannot be arranged.

All deliveries will be left unattended. Delivery drivers will not knock or ring doorbells and intercoms if the delivery is prior to 7am. Dependent on the access available at the time of delivery, the driver will leave your order unattended in a safe place either inside or outside the building.

All deliveries will be left unattended. Dependent on the access available at the time of delivery, the driver will leave your order unattended in a safe place either inside or outside the building.

When you fill out your order, please provide any delivery instructions in the applicable form field (e.g. leave on the front porch). If the delivery address is an apartment or other secure building you must provide the access code or such other means to ensure the delivery can be left safely. Our drivers cannot call or text on arrival.

By accepting our terms and conditions you consent to unattended delivery.

By accepting our terms and conditions you consent to an unattended delivery. An unattended delivery allows us to leave your order at your delivery location, even if no one is available to accept your order. Refer to the question above for more information.

Orders are refrigerated to the point of delivery. Please note that your order will be delivered in cardboard boxes and we advise you to not leave out chilled items for a long period of time. The Fruit Box @ Home boxes contain perishable products. Products that include items such as dairy products must be refrigerated on receipt of delivery.

Yes, you can add delivery instructions to advise the driver where to leave your unnatended order or instructions to safely access your property. As deliveries can be made as early as midnight the day of your delivery, we strongly advise you to provide any applicable instructions so that the driver can leave your order in a safe place inside or outside your building.

Please provide the necessary instructions in the applicable form field (e.g. leave on the front porch). If the delivery address is an apartment or other secure building you must provide the access code or such other means to ensure the delivery can be left safely. Our drivers cannot call or text on arrival.

Yes, we deliver to apartments. If you live in an apartment building, there is a greater chance that delivery will occur before 7am and it will be left unattended. Therefore, dependent on access available at the time of delivery, the driver will leave your order unattended in a safe place either inside or outside the building.

Please provide the necessary instructions in the applicable form field. If the delivery address is an apartment or other secure building you must provide the access code or such other means to ensure the delivery can be left safely. Our drivers cannot call or text on arrival.

No, all deliveries will be contactless and in accordance with The Fruit Box Group’s COVID Safe Plan.

No modifications can be made by the customer to The Fruit Box @ Home pack options.

No modifications or cancellations can be made to your order once it has been submitted and paid for. If you need to modify your delivery date, please email your request to homedelivery@thefruitbox.com.au. Please ensure you refer to the below information before making your request to ensure you have met the order cut-off time requirements.

No, it is the customers responsibility to provide correct address details in the order form and be available at your home for delivery.

Payment will be accepted by credit card only (Visa, Mastercard or American Express).

In some cases, we may need to substitute a product for another similar product that we have in stock including our fresh produce which may vary based on seasonal availability and quality standards.

Yes, our boxes are recyclable and they’re all made from approximately 76% recycled materials. You can keep the boxes we deliver to you or leave them out the night before your next delivery and we’ll take care of the recycling for you.

We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process from the moment our produce leaves the farms until they are delivered to your office or home.

Our Food Quality Management System and Food Safety Programs give us the confidence that the produce we deliver has been through rigorous quality control procedures consistent with the high standards associated with HACCP regulations. Our Food Quality Management System specifies process control requirements to manage all potential hazards at each step of the food handling process, within international standards.

The Fruit Box complies with:

• The principles of HACCP (Hazard Analysis and Critical Control Point)
• The principles of AS/NZS ISO 9001:2008
• Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements”
• Food Act 1984
• City Council Environmental Health Department

 

At The Fruit Box Group, we’re committed to adhering to the highest standards of food, health and safety regulations. On top of our strict health and safety practices, we’ve taken further precautions in the past few months, such as implementing an organisation-wide COVID-19 Response Action Plan. We’re taking a variety of steps to ensure the safety of both our team and yours, including good hygiene practices for all employees as well as sanitisation and disinfectant measures for all surfaces, workstations and vehicles. The action plan includes, but is not limited to;

Drivers/Packers Hygiene and Delivery

Drivers and packers are required to wear Personal Protective Equipment, which includes wearing masks and single-use gloves on the packing line and during deliveries. Staff are also undertaking temperature testing checks prior to the start of their shift. Staff must practice good hygiene including frequently washing hands, using hand sanitiser and cleaning materials, wearing single use gloves and keeping a safe distance from others. Drivers are required to wear single use gloves when making deliveries and dispose of these after each use in an appropriate manner outside of the van. Minimal contact in workplaces and sites delivered to is strictly adhered too.

Vehicle Hygiene

All vehicles are cleaned after each shift and are fitted with wipe cleanser, hand sanitiser, single use gloves and disposable disinfectant wipes. Checks are in place to ensure all vehicles and machinery is cleaned between operators.

Cleaning and Disinfection

All common areas including wash stations, toilets and kitchen/break areas are cleaned and disinfected regularly, including regular rubbish removal and access to liquid soap, hand sanitiser, paper towel etc.